FAQs

Settling your account is easy! Simply go to My Account at the top of this page, and log in with your credentials.

Once you log in to your account you will be directed to our secure payment portal where you can pay in full or set up monthly payments. You can also send a check or money order to: Southwood Financial, 45610 Woodland Road, Suite 440, Sterling, VA 20166. Please include the account number and holder name with your check or money order. To request a payoff statement, you can email us at customerservice@southwood.co.

Sometimes lenders sell defaulted loans so they can focus on new and current loans rather than on collection activity. Southwood wants to make it easy for you to pay off your debt. Our team has been in business for decades and will work with you to set up a payment plan that makes sense for you. We are a leader in private student loan collections accounts and an RMAI Certified Receivables Business.

Please contact us at customerservice@southwood.co if you don’t remember signing or cosigning a loan so we can look into the details of the account.

If you believe you were the victim of fraud or identity theft, please submit a dispute via email under Let’s Connect and include this ID Theft form with details for our records. You should also review the information provided by the Consumer Financial Protection Bureau about what to do in the case of identity theft.